Support
Most access problems take under a minute to fix. Start with the troubleshooting below.
Access troubleshooting
- Copy the code straight from your email instead of typing it. That rules out typos.
- Codes look like CALM- followed by 6 numbers. Spaces and dashes don't matter.
- Bought more than one thing? Each product has its own code, in its own email.
- Use the code checker below. It tells you if the code exists without changing anything.
- This happens when the browser forgets this site, usually after clearing cookies or history.
- Private or incognito windows forget everything when you close them.
- Fix: paste the same code again on the Dashboard. It works as many times as you need.
- Each browser remembers your unlocks separately, so a new phone starts locked.
- Paste the same code on the Dashboard, then open the coach's menu and enter your sync code to bring your chat over.
- There's no account or password to set up. The code is all you need.
Check a code
Tells you whether a code is valid. It doesn't unlock anything here. To unlock, paste it on the Dashboard.
Troubleshooting checklist
Work down the list. Your progress is saved in this browser.
Frequently asked questions
Where do I find my access code?
In the email you got right after checkout. Check spam and promotions too.
Is the coach a real person?
No. The No-Screen Coach is an AI coach built by The Calm Family on the Soft Landing method from Nora's home. It's not a therapist or a doctor.
How long can I use the coach?
30 days from your first chat, with up to 200 messages. Your Playbook, Script Card and Printable are yours to keep.
Will I need to enter my code again?
Only if you clear your browser's cookies/site data or switch browsers. Re-entering the same code instantly reopens everything.
I bought two products. Do I need two codes?
Yes. Each product has its own code. Enter each one once and both stay unlocked.
How do I get a refund?
Email us at support@thecalmfamily.com within 30 days. No questions asked.